There used to be a bonus system but that was taken away because management wasn't willing to pay everyone their share. There's also no real benefits of working here, there are some nights out but those are 95% organised by the non managerial staff. Reviews from Grosvenor Casinos employees in Bournemouth about Job security & advancement.
The managers all want different things and there seems to be little to no communication between them so you're often stuck trying to do the impossible and angering one or both people giving you instructions. The staff are merely seen as numbers in a spreadsheet now so staff retention is dire, expect to be trained on many tasks by someone 3 weeks your senior. To actively assist in the operation of an efficient, professional and welcoming admission point within the legal requirements of the Gaming act, other legislation and company procedures. It was very evident off the bat that he was brought in to 'fix' us as we were a slightly underperforming club (there were reasons for this but it was head office related and not worth getting into here) which really only caused a slightly below average club to alienate many of its regulars, pushing them to alternative casinos. This was a pretty good company to work for a little while ago, certainly not a well paying job but the people made it worthwhile.then almost all the quality managers moved on and we got lumped with one of the worst GMs I've ever had the misfortune of working with.
